AT TrainFoodie, WE VALUE OUR
ASSOCIATION WITH OUR CUSTOMERS AND THEREFORE WE ARE FULLY COMMITTED
TOWARDS PROTECTING THEIR PRIVACY. THEREFORE, WE ALLOW ONLY
AUTHORIZED TEAM MEMBERS WITHIN THE COMPANY ON A NEED TO KNOW BASIS
ONLY TO ACCESS CUSTOMERS INFORMATION.
It is our commitment to our
customers that we will not sell, share or rent their personal
information to any third party or use their e-mail address for
unsolicited mails. Any emails or SMSs sent by us will only be in
connection with the services and products offered by TrainFoodie
Private Limited only.
When you order or register on
our website, mobile App or via WhatsApp, calls, as appropriate, we
may ask you to type and share your name, phone number, email
address, Train ticket PNR number, train number, journey date/details
and payment information. We may also collect information about your
usage of our website from the messages you post on our website and
mobile app or emails, calls, WhatsApp messages, letters you send to
us. You can however, also visit our website anonymously.
Information shared by you,
enables us to grant access to pertinent sections of our website /
mobile app and facilitate delivery of ordered services. It shall
also serve in billing and invoicing and essential communications
pertaining to our services. Additionally, we also use and analyse
information shared by you like phone number digits, nomenclature,
and particulars of your orders for the purpose of execution and to
administer, support, improve, develop our services, as well as for
any analytical or statistical aims.
We may use your information to
contact you for your feedback and views on our services and to
notify you occasionally about status of your order or important
changes or developments to our website or services.
If you have indicated and agreed
to receive information of our latest products and services, that may
be of interest to you including services that may constitute direct
marketing, we may contact you by phone, SMS, MMS, WhatsApp, emails,
or letters.
If you have indicated and agreed
to share your information with third parties (comprising those in
the food, drink, travel, recreation, leisure, marketing and
advertising) to use your information for the purpose of acquainting
you about products and services that may be of your interest by
phone, SMS, MMS, WhatsApp, emails, or letters.
If you do not wish to share your
information in this manner or you change your mind anytime, then you
may do so by contacting us as per the details mentioned in the
Contact us section below or by amending your details in your profile
section on the website / mobile app.
Please note that by submitting
your feedback and comments about our website, mobile app, services,
you grant us the consent to use such comments and feedback in any of
our marketing and advertising materials.
The information you share with
us is transmitted and stored in our servers based in and out of
India. It may be accessed by, or disclosed to, trusted third parties
who have committed to maintain confidentiality of your information
for the purpose of operating our website, conducting our business
and serving you.
Those third parties also include
Delivery Restaurants for whom you have placed your orders, and
authorized licenced service providers who process online payments,
call and text based communication mediums like SMS, WhatsApp
messaging. By sharing your information, you agree to this sharing,
processing and storage of data. TrainFoodie will take all reasonable
necessary steps to ensure that your information is handled securely
and in harmony with this privacy policy.
If you have indicated and agreed
to receive information about latest products and services or
marketing campaigns occasionally that may be of your interest, we
may share your information with our carefully selected marketing and
advertising companies who may contact you by phone, SMS, MMS,
WhatsApp, emails, or letters.
If our business enters into a
joint venture, or is sold, merged, or purchases other business, then
your information may be disclosed to the intended company, our new
business partners and their advisors.
We may use your information if
we are under any duty to disclose your data in order to comply with
(and/or where we believe we are bound to comply with) any legal
mandate, or to enforce our website terms and conditions, or to
safeguard TrainFoodie, Delivery Restaurants or other associates.
This may also include sharing information with other companies for
fraud protection and prevention.
Information disclosed with third
parties will be in accordance with policies and Laws of India.
Cookies are small files that
every interactive website or its service provider transfers to your
computer's hard drive through your Web browser (if you allow) that
enables the sites or service providers systems to recognize your
browser and capture and remember certain information. Please note
that cookies do not contain confidential information such as your
residential address, telephone / mobile phone numbers or credit card
details.
Like most interactive web sites,
our website too [or ISP] uses cookies to enable us to retrieve user
details for each visit. Cookies are used in some elements of our
site to enable the functionality of that element and ease of use for
the user. Some of our affiliate partners may also use cookies.
We use cookies to help us
remember and process the items in your shopping cart, understand and
save your preferences for future visits, keep track of
advertisements and compile aggregate data about site traffic and
site interaction so that we can offer better site experiences and
tools in the future.
We may contract with third-party
service providers to assist us in better understanding our site
visitors. These service providers are not permitted to use the
information collected on our behalf except to help us conduct and
improve our business.
We do not allow anyone to create
a link to any page of our websites without our prior written
consent. However, if you do create a link to a page of this website,
then you are doing so at your own risk and the exclusions and
limitations set out above will apply to your use of this website by
linking to it. This means that the website from which you link must
comply with the content standards set out in these Website Terms
Links to third party websites on
this Website are provided solely for the convenience of our visitors
and customers. We advise our users to read the privacy statements of
all the web sites linked from our site, as we don't review or
monitor the content of other party's websites which are linked to
from our website. All the opinions expressed and materials appearing
on such websites are not necessarily shared or endorsed by us and
thereby we should not be regarded as the publisher of such opinions
or material. Therefore, please be aware that we are not responsible
for the privacy practices and content of such sites. You should
evaluate the security and trustworthiness of any other site
connected to this site or accessed through this site yourself,
before disclosing any personal information to them. We will not
accept any responsibility for any loss or damage in whatever manner,
howsoever caused, resulting from your disclosure to third parties of
personal information.
You may write to us for any
information by sending an email to info@trainfoodie.com. You may
also reach out to us at: TrainFoodie PRIVATE LIMITED B22/15, Mohan
Cooperative Industrial Estate South Delhi, New Delhi 110044.
Delivery Details